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About FRESA CLUB

Q. How much do FRESA CLUB services cost?
A. FRESA CLUB services are free. There are no membership or annual fees. Feel free to go ahead and register.

Q. What benefits will I receive if I register as a member of the FRESA CLUB?
A. Members receive a wide range of benefits. These include our best price guarantee, cashback , express online booking, quick check-in and late checkout until 11:00AM.
Members can also opt to receive our email newsletter, which is full of useful information.

Q. I would like to make a booking through the FRESA CLUB, but the person who will be staying at the hotel isn’t a FRESA CLUB member. Can he/she still take advantage of member benefits?
A. Yes. Providing that the booking is made through the FRESA CLUB on our website, all guests can take advantage of member benefits whether they are members themselves or not.

Q. I have made a booking through the FRESA CLUB but I am not a FRESA CLUB member. Can I still take advantage of member benefits?
A.Unfortunately, benefits are only available for bookings made through the FRESA CLUB by a registered member.

Q. What are the advantages of your best price guarantee?
A. We guarantee that you will always be quoted the lowest available price when booking via our website (official website). This means that you can make your booking with total confidence, without having to compare prices against other booking sites. (The lowest available price may involve providing cashback in some cases.)

Q. In what situations do you provide cashback?
A. Cashback is only provided if the booking has been made through the FRESA CLUB on our website by a registered member. Bookings made by telephone, in person at reception, or via any other website are not eligible for cashback. Some accommodation options are also eligible for cashback, so please check the details of individual options when making your booking. (We are running a cashback offer on all options at all of our hotels from October 1 to December 22, 2011! Please be aware however that this does not include day rooms (rest option).)

Q. Do you provide cashback for day rooms (rest option)?
A. Unfortunately, day rooms (rest option) are not eligible for cashback.

Q. When would I receive cashback? Do I have to complete any procedures?
A. You will receive cashback when you check out. Please be aware that you will relinquish your claim to cashback if you do not collect your cashback payment at checkout. This means that you will not be able to claim cashback under any circumstances after that point. To claim cashback, all you need to do is to tell a member of staff on reception that you are eligible to receive cashback when you hand in your card key. You will then have to sign a receipt to acknowledge that you have received cashback.

Q. If I make a group booking, who will receive cashback?
A. As a rule, cashback will be given to the person who made the booking. Cashback may be divided between individual guests (rooms) however upon request at check-in. Please speak to a member of staff at reception.

Q. If I book to stay for an extended period, is it possible to receive cashback part way through my stay?
A. Unfortunately, cashback can only be provided at checkout.

Q. I forgot to claim cashback when I checked out. Can I collect cashback at a later date?
A. Please be aware that you will relinquish your claim to cashback if you do not collect your cashback payment at checkout. Please be aware that we will be unable to provide cashback under any circumstances after that point.

Q. I don’t want cashback. Can you just deduct it from my room bill instead?
A. Unfortunately, we cannot do that. Your room bill is as stated at check-in. Cashback can only be provided at checkout.

Q. What are the advantages of quick check-in?
A. Ordinarily, guests are required to provide details such as their name, address and telephone number when they check in to their hotel. If you are a FRESA CLUB member, you can check in quickly by simply signing your name.

Q. What are the advantages of late checkout?
A. Ordinarily, guests are required to check out by 10:00. If you are a FRESA CLUB member, you may stay until 11:00 without any additional charges, enabling you to have a more relaxed start to your morning.

Q. I have forgotten my registered FRESA CLUB password.
A. Please retrieve your password via the “Password Reminder” page. (Please be aware that FRESA CLUB is an online-only membership scheme. We are unable to provide confirmation at reception because that would involve handling guests’ personal information.)

Q. I have forgotten my registered FRESA CLUB email address.
A. Please go to the “Password Reminder” page and try entering an email address into the “Email Address” box. (Please be aware that FRESA CLUB is an online-only membership scheme. We are unable to provide confirmation at reception because that would involve handling guests’ personal information.)

Q. I have forgotten my password. I tried to login to the website several times and now my account has been locked. What should I do?
A. If you enter your password incorrectly ten times in succession, your account will be automatically locked. If this happens, please contact us using the details provided on the “Contact” page.

Q. How do I go about amending my FRESA CLUB member details or cancelling my membership?
A. You can amend or cancel your membership online via the “Confirm, Amend or Cancel FRESA CLUB Membership” page.
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